Policies, Terms and Conditions

RESERVATION PAYMENTS & ADVANCED RENT:  A minimum advance payment deposit is required to confirm a reservation.  All reservations are "Tentative" until payment is received.  Payment in full must be made no later than 30 days prior to check-in. A Visa, MasterCard or Discover credit card is required to be on file.  All payments must be made in US currency.  If payment in full is not made at least 30 days prior to arrival, Myrtle Beach Management may, at its option, cancel the reservation and retain all deposits paid to date.

CANCELLATION & REFUND POLICY: Refunds are not issued for canceled reservations. However, if a reservation is canceled and the property is re-rented (entire length of canceled stay at the full amount of the original reservation) an amount equal to 80% of the payments received will be refunded. If the property is re-rented for a lesser amount, the difference will be withheld from the refund as well as a 20% cancellation fee.

A request to change reservations to a different property will be treated as a cancellation and therefore subject to this cancellation policy.  NO refund of advance payment(s) will be given in the event of a "no-show."  In addition, if final payment is not received by 30 days prior to check-in, then Myrtle Beach Management (MBM) may cancel the reservation.  In such event, any advance payment(s) will not be refunded.  NO REFUNDS WILL BE GIVEN DUE TO HURRICANES, CANCELLED FLIGHTS, MANDATORY EVACUATIONS OR OTHER UNFORESEEN EVENTS. PLEASE SEE TRAVEL INSURANCE SECTION BELOW. 

PLEASE NOTE:  If for any reason the rental property you have reserved becomes unavailable, MBM shall be held harmless by Guests and will provide comparable accommodations at the original rate whenever possible.

MAXIMUM OCCUPANCY:  Guests will abide by the maximum occupancy allowed for the premises, as indicated on the Reservation Confirmation.

PROPERTY FOR SALE:  If the rental property should go on the MARKET FOR SALE, it may be shown to qualified buyers during the Tenant’s stay.  Every effort will be made to schedule the showing at a convenient time and not interrupt the Tenant’s vacation. Tenant shall allow reasonable viewings of the Property between 10 AM and 6 PM, present or not.

TRAVEL INSURANCE:  MBM offers travel insurance through our partner, RedSky Travel Insurance.  The cost to you is 6.95% (including tax) of the total reservation amount and may be purchased at the time your reservation is confirmed or any time prior to your arrival (some exclusions exist for insurance purchased 21 days after reservation confirmation).  Please visit: http://trippreserver.com/sun-trip.html for complete coverage and exclusion details.

MINIMUM AGE:  Persons making reservations must be over 25 years of age and must be present at check-in and for the duration of the reservation. NO GROUPS OR HOUSE PARTIES. 

NON-SMOKING POLICY: Smoking is strictly prohibited inside the property or balcony. No exceptions. You may smoke outside the buildings or in designated smoking areas onsite only. In the event a tenant is found to have smoked inside the property, an additional charge of $500.00 will be charged to the credit card on file for smoke and odor removal, as well as any additional cost to repair any related damages will be applied.  

UPON ARRIVAL: Every effort is made to see that the property is cleaned and undamaged before your arrival. If this is not the case, please report any discrepancies immediately to our office to insure that the problem is resolved and that you will not be held responsible. Check-out is not the time to report any problems.

PLEASE NOTE:  Your reservation does NOT include daily housekeeping.  There is a laundry facility in the building, if needed.  You are provided a STARTER supply (only) of toilet paper, trash bags and dish soap.  Please plan accordingly.

TENANT RESPONSIBILITIES: Do not re-arrange the furniture or take items outside the property. There is a minimum charge of $25 to return items to their original arrangement. Any locked closets are reserved for storage of the owner’s private property. They are not to be tampered with or entered into. Guests agree not to charge any long distance calls to Owner’s phone and if charges occur in violation of this clause, Guests will be liable for said charges plus a charge of $5.00 per call. Motor homes, campers and U-Haul trailers or their like are NOT permitted. This Agreement shall not be assigned nor may the premises be sublet. Guests agree to abide by this Agreement and abide by all rules and regulations of the Homeowners Association. Failure to do so will result in Guests being required to leave immediately without refund. Guests agree to indemnify Owner and MBM, its employees and agents, free and harmless from any claims or liability for any loss or damages whatsoever arising from, related to, or in connection with rental of these premises, the furnishings or grounds, including but not limited to any claim or liability for personal injury, or damage or loss of property which is made, incurred or sustained by Guests or friends of Guests or member of Guests' party during the rental period.

DAMAGE WAIVER COVERAGE:  Guests are responsible for damage to the property during their stay.  However, included with your reservation is a Damage Waiver.  A guest will not be responsible for or obligated to pay for unintentional damage to the contents of the rental property they occupy.  This damage waiver agreement is limited to a maximum one-time combined total of $500 during your stay.  The damage waiver becomes effective upon check-in by the guest and terminates at check-out.  Damage Waiver coverage does not include:

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Intentional damages caused by guest.

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Gross negligence or willful conduct.

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Any damages, if the guest does not report the damages to Myrtle Beach Management within 24 hours of occurrence or checkout, whichever shall first occur.

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Damages that occur when the guest is in violation of any of the terms of this Guest Agreement.

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The waiver applies only to the direct physical loss or damage to the covered rental property.  It does not include or cover the loss of use of the property.

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The waiver does not apply for loss or damage to any personal property owned by or brought onto the property by the guest.

Reporting Damage.

The guest must report any loss or damage or damage to the property or its contents within 24 hours of occurrence or before checkout, whichever occurs first, or this waiver is void.

LOST and FOUND: MBM will not be responsible for any personal items left in the property. There will be a $35 service charge in addition to any shipping charges if you request us to pick up and ship any items left behind.

PETS:  MBM has a limited number of properties that are dog-friendly.  Unless specifically stated in the property description, pets are not allowed. There is a “dog-fee” which varies and is non-refundable.  Should a guest violate this policy, they will be required to provide proof of boarding for the pet for the remainder of the reservation and will be assessed a fee of no less than $350.00, which may increase depending on the particular property’s HOA regulations concerning the prohibition of pets.  Guest assumes full responsibility for damage done to the Property and the Damage Waiver Coverage herein does not apply to damage done by the dog.

PESTS:  The South Carolina coast is indigenous to pests and insects, including the Palmetto Bug and American Cockroach.  All of the properties are treated on a regular basis; however they can enter the property during your stay if not careful.  As tempting as it can be to open the doors to allow in the ocean breeze, we suggest keeping all doors closed and is a MUST if the air conditioning is being used. 

DEPARTURE: Upon departure, please empty the refrigerator, and take out the trash.  Do not leave dirty dishes.  Dishes must be cleaned and put away prior to departure.  Leave all keys in a highly visible area in the property.  For security reasons, unreturned keys result in a non-refundable $25 per key charge. Turn off all lights and lock all doors and windows. If the rental property is not in its original condition or left excessively dirty, additional charges will apply.

REPAIRS/MANAGEMENT ACCESS: MBM does not guarantee air conditioning, heating or appliances. In the event of failure of these items and MBM is unable to secure timely repair, after notice of failure, a rate adjustment may be made at the discretion of MBM at a rate not to exceed 10% of the basic daily rate.  No compensation will be given for temporary outage of electricity, gas, water, and cable or telephone service. These services are out of the control of MBM. If entry into the property is required for repair or maintenance, every effort will be made to notify you ahead of time.

MBM has the right to inspect the premises without prior notice at any time to enforce the terms of this agreement.  Should Guest violate any of the terms of this agreement, the rental period shall be terminated, and the Guest shall immediately vacate the premises upon such termination, without refund.